FAQ'S

How do I track my order?

You can track your order by logging into your account on our website.

What if I have a question or concern?

Please contact our customer service team via email or phone, and we will be happy to assist you.

Is my personal information protected?

Yes, we take the protection of your personal information seriously and comply with the POPI Act.

How do I place an order?

To place an order, simply browse our website, add the items you want to purchase to your cart, and follow the checkout process.

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and EFT.

Is my personal and payment information secure?

Yes, our website uses SSL encryption to ensure that your personal and payment information is secure.

What are your shipping rates?

Our shipping rates vary depending on the location and weight of the package. You can view our shipping rates on our website.

How long does delivery take?

Delivery times vary depending on the location. We strive to deliver orders within 3-5 working days.

Do you offer free shipping?

Yes, we offer free shipping to select cities, including Gqeberha, Kariega, Jefferys Bay, and Humansdorp.

Can I return an item?

Yes, you can return an item within 7 days of delivery. Please contact our customer service team for more information.

How do I initiate a return?

To initiate a return, please contact our customer service team via email or phone.

Will I receive a full refund?

Yes, you will receive a full refund for the returned item, minus any shipping costs.